Contact Us
Whether you have a question about one of our casino reviews, spotted something on the site that needs updating, or want to raise a concern about responsible gambling, this page explains the best ways to get in touch with the US Online Casinos team.
How to Reach Us
We are an independent editorial team focused on reviewing and comparing online casinos available to players in the United States. We welcome honest feedback, factual corrections and general enquiries. The fastest way to contact us is by email:
Email: [email protected]
We aim to respond to all enquiries within two business days. If your message relates to a time-sensitive matter — such as a factual error in a review or an urgent responsible gambling concern — please say so in your subject line and we will prioritise it.
What We Can Help With
- Review queries: If you believe information in one of our casino write-ups is out of date or inaccurate, let us know. Bonus terms, game libraries and payment methods change regularly, and reader flags help us keep the site current.
- Responsible gambling: If you or someone you know is experiencing difficulties related to gambling, please visit our responsible gambling guidance page for practical tools, self-exclusion options and links to national support services. For immediate help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
- Site content and corrections: Spotted a broken link, a display issue or something that does not look right? We appreciate the heads-up.
- Business and partnership enquiries: If you represent a licensed online casino or a service provider and want to discuss how US Online Casinos works with operators, email us at the address above and mark your subject line accordingly.
- General questions: Anything else — how we rate casinos, how our editorial process works, or how we handle affiliate relationships — is covered in part on our About Us page, but feel free to ask directly.
What We Cannot Do
US Online Casinos is an independent comparison and review site. We do not operate any casino platform, process payments or hold player accounts. If you have a dispute with a specific casino — for example, a delayed withdrawal, a bonus not being credited, or an account issue — you will need to contact that casino's customer support team directly. We cannot intervene in individual player disputes or act on your behalf with a third-party operator.
If a casino listed on this site has treated you unfairly and you are based in a regulated US state, you may also be able to raise a formal complaint with the relevant state gaming authority. Our casino reviews note the licensing body for each platform, which is the starting point for that process.
Editorial Independence
US Online Casinos earns revenue through affiliate commissions when readers visit a casino through our links. This commercial relationship does not influence editorial ratings or the order in which casinos are ranked. Our assessments are based on independently researched criteria including licensing status, game range, payment options and responsible gambling provision. You can read more about our approach on the About Us page.
All recommendations on this site are subject to our Terms and Conditions. We encourage every reader to review the terms of any casino offer directly with the operator before registering.
A Note on Responsible Gambling
Online casino games carry a built-in house edge, and no outcome is ever guaranteed. If gambling has stopped being enjoyable, is affecting your finances, or is causing stress in your personal life, please reach out for support. Resources available to US players include:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: ga.org
- National Council on Problem Gambling: ncpgambling.org
Most licensed online casinos available to US players also offer self-exclusion tools and deposit limit controls directly within your account settings. Our responsible gambling page explains how these work and how to access them.
Response Times and Availability
The US Online Casinos editorial team operates Monday to Friday. We do not have a telephone support line — email is the most reliable way to reach us and creates a written record for any follow-up. We read every message, though during busy periods responses may take a little longer than our standard two-day target.
Thank you for taking the time to read our content. Accurate, honest information about online casinos helps players in the US make better decisions, and your feedback is part of how we improve.